“The store manager informed me that store managers do not have the authority to authorize a return if The Retail Equation has rejected them,” he explained to Consumerist. Once his return was flagged in the system as potentially-fraudulent, there was nothing that Home Depot could do for him. He sent away for his own report, which is a thing that you can do, and the only item on it was that $10 return at Home Depot. Surely he had a long and mildly sordid pile of returns at other retailers that use TRE, then? Nope. What he didn’t expect was to be told that his return of some cabinet parts would be denied after he had only ever returned one $10 item to Home Depot before. ( ralph)Having returned stuff to Home Depot before, Stephen knew that he could expect to have his driver’s license scanned and the transaction logged by The Retail Equation, a company that logs information about people who return merchandise at a variety of retailers.
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